How to Deactivate Your FASTag in India: A Comprehensive Guide

3 min read | By- Hriday S | July 4, 2024
Learn how to deactivate your FASTag from ICICI, Axis Bank, and PayTm. Step-by-step guide for online and offline deactivation and more.

In the ever-evolving landscape of Indian highways, FASTag has emerged as a digital beacon, transforming the way we navigate toll plazas. Wallet fumbling and loose-change scrambling are a thing of the past. But what happens when your journey with FASTag needs to come to an end? Whether you’re bidding farewell to your vehicle or simply switching to a new provider, knowing how to deactivate your FASTag is crucial.

In this comprehensive guide, we will delve into the question that brings many drivers to a halt: “How to deactivate your FASTag?” We’ll cruise through the process for major providers, including how to deactivate ICICI FASTag account online, how to deactivate Axis Bank FASTag, and even how to manage your FASTag through Paytm. We will also explore how to activate an inactive FASTag, ensuring you’re covered in your FASTag journey. So, buckle up and join us as we navigate the digital highways and byways of FASTag management.

FASTag 101: Understanding the Digital Toll Revolution

In the realm of Indian highways, FASTag has emerged as a game-changer, streamlining the toll collection process and reducing traffic congestion. But how does it actually work?

FASTag is an electronic toll collection system that uses Radio Frequency Identification (RFID) technology. Think of it as a digital wallet for your vehicle, specifically designed for toll payments. This small, adhesive tag is affixed to your vehicle’s windshield, containing a unique identifier linked to your account.

As you approach a toll plaza, RFID sensors read your FASTag, automatically deducting the toll amount from your linked account. The best part of FASTag lies in its simplicity and efficiency. It not only saves time but also reduces fuel consumption and emissions from idling vehicles at toll plazas. Moreover, it provides a transparent, cashless transaction system, reducing the chances of errors or disputes.

However, like any technology, there may come a time when you need to part ways with your FASTag. Whether you’re selling your vehicle, switching providers, or simply no longer need the service, knowing how to deactivate your FASTag is crucial. In the following sections, we’ll explore the reasons for deactivation and guide you through the process for various providers, including how to deactivate ICICI FASTag online and how to deactivate Axis Bank FASTag.

Reasons to Deactivate Your FASTag

While FASTag has revolutionized toll payments, there are several scenarios where you might need to deactivate your digital toll companion. Understanding these reasons is crucial before you start the deactivation process. Here are the most common situations:

i. Vehicle Transfer or Sale: When selling or transferring your vehicle, it’s essential to deactivate your FASTag to prevent unauthorized use or charges after the sale.

ii. Switching FASTag Providers: If you’ve found a better deal with another bank or want to consolidate your accounts, you’ll need to deactivate your current FASTag before activating a new one.

iii. Lost or Damaged FASTag: If your FASTag has been damaged or misplaced, deactivate it immediately to prevent potential misuse.

iv. Vehicle No Longer in Use: If you’re retiring your vehicle or it’s no longer road-worthy, deactivating the FASTag ensures you’re not charged for a service you’re no longer using.

v. Upgrading to a New FASTag: If you’re upgrading to a newer version of FASTag with enhanced features, you’ll need to deactivate the old one before activating the new.

vi. Account Closure: f you’re closing the bank account linked to your FASTag, you’ll need to deactivate the tag or transfer it to a new account.

Remember, whether you’re figuring out how to deactivate ICICI FASTag account online or how to deactivate Axis Bank FASTag, the process is designed to be user-friendly. In the following sections, we’ll guide you through the deactivation process for various providers.

ICICI FASTag: A Step-by-Step Deactivation Guide

ICICI Bank is one of the leading FASTag providers in India, offering a robust system for both activation and deactivation of FASTags. If you’re an ICICI FASTag user looking to deactivate your tag, you have two primary options: online deactivation and customer care assistance. Each method has its advantages, and the choice often depends on your comfort with digital platforms and the specific circumstances of your deactivation request.

How to Deactivate ICICI FASTag Account Online:

For those who prefer the digital route, ICICI Bank provides a user-friendly online platform for FASTag management. This method is ideal if you have access to the internet and are comfortable navigating online banking interfaces. Here’s a detailed guide on how to deactivate ICICI FASTag online:

  • Visit the ICICI FASTag website
  • Log in using your User ID and Password
  • Navigate to the ‘FASTag’ section on the dashboard
  • Click on ‘Manage Tags’ or a similar option
  • Select the FASTag you wish to deactivate
  • Click on the ‘Deactivate’ button next to the selected FASTag
  • Confirm your deactivation request when prompted
  • You’ll receive a confirmation message on your registered mobile number and email

Deactivation via Customer Care:

If you prefer personalized assistance or encounter issues with the online process, ICICI Bank’s customer care is readily available to help. This method is particularly useful if you’re not tech-savvy, don’t have internet access, or have a complex deactivation case. Here’s how to proceed:

  • Call ICICI Bank FASTag customer care: 1860-267-0104
  • Provide your FASTag account details and personal information for verification
  • Request the executive to deactivate your FASTag
  • You’ll receive a confirmation message once the process is complete

Axis Bank FASTag Deactivation

Axis Bank, another major player in the FASTag ecosystem, offers similar deactivation options to its customers. Whether you prefer online methods or speaking with a representative, Axis Bank has you covered. The process is designed to be straightforward, ensuring that you can deactivate your FASTag with minimal hassle.

Deactivating Axis Bank FASTag Online:

For those comfortable with digital platforms, Axis Bank provides an online deactivation process. This method is quick and can be done at any time, making it convenient for users who prefer self-service options. Here’s a step-by-step guide:

  • Visit the Axis Bank FASTag website
  • Log in using your Customer ID and Password
  • Go to the ‘FASTag’ section in your account dashboard
  • Select the FASTag you want to deactivate
  • Click on the ‘Deactivate’ button next to the selected FASTag
  • Confirm the deactivation request
  • You’ll receive a confirmation message on your registered mobile number and email

Customer Care Deactivation:

If you prefer speaking with a representative or need assistance with a complicated deactivation, Axis Bank’s customer care is at your service. This method ensures that you have direct support throughout the process. Here’s how to deactivate via customer care:

  • Call Axis Bank customer care: 1860-419-8585 or 1860-500-8585
  • Provide your FASTag account details and personal information
  • Request the executive to deactivate your FASTag
  • Wait for the confirmation message

Paytm FASTag Management

Paytm has revolutionized various digital services in India, and FASTag management is no exception. The platform offers a user-friendly interface for managing FASTags from multiple issuers, making it a popular choice among users. Whether you’re looking to deactivate your FASTag or manage other aspects, Paytm provides a streamlined process.

Deactivating FASTag in Paytm:

Paytm’s app offers a straightforward method for FASTag deactivation. This process is particularly convenient for those who regularly use the Paytm app for other services. Here’s how you can deactivate your FASTag through Paytm:

  1. Open the Paytm App
  2. Go to the ‘FASTag’ section under ‘Recharge & Bill Payments’
  3. Select the FASTag you wish to deactivate
  4. Click on the ‘Deactivate’ option and confirm
  5. You’ll receive a confirmation message once deactivation is successful

How to Activate an Inactive FASTag

While our focus has been on deactivation, there may be instances where you need to reactivate a previously deactivated FASTag. This could happen if you’ve resolved the issue that led to deactivation or if you’re returning to using a vehicle after a period of disuse. The reactivation process can vary depending on your FASTag provider, but there are some general steps that apply across the board.

General Reactivation Process:

Most FASTag providers follow a similar reactivation process. This typically involves logging into your account and following a few simple steps. Here’s a general guide to help you navigate the reactivation process:

  • Log in to your FASTag provider’s website or mobile app
  • Navigate to the FASTag management section
  • Select the inactive FASTag you wish to reactivate
  • Look for an ‘Activate’ or ‘Reactivate’ option
  • Follow the prompts to complete the activation process
  • You may need to add funds to your FASTag account

For Paytm Users:

Paytm offers a straightforward process for reactivating FASTags, similar to its deactivation process. If you’re wondering how to activate inactive FASTag in Paytm, follow these steps:

  • Open the Paytm app
  • Go to the ‘FASTag’ section under ‘Recharge & Bill Payments’
  • Select your inactive FASTag
  • Click on the ‘Activate’ option
  • Follow the on-screen instructions to complete the activation

Remember, whether you’re deactivating or activating your FASTag, it’s crucial to have all necessary account details and identification ready. This ensures a smooth process and helps prevent any potential issues. If you encounter any difficulties during these processes, don’t hesitate to reach out to your provider’s customer support for assistance. They are equipped to handle a wide range of FASTag-related queries and can provide personalized guidance based on your specific situation.

Troubleshooting: Navigating Bumps during Deactivation

Even the smoothest roads have occasional bumps, and deactivating your FASTag is no exception. Here are some common issues you might encounter and how to overcome them:

  • Login Hurdles: Can’t access your account? First, double-check your credentials. If you’re certain you’re using the right information, the ‘Forgot Password’ option is your digital spare key.
  • The Invisible FASTag: If your FASTag is playing hide and seek in your account, it’s time to call for backup. Contact your provider’s customer care – they have the map to locate your missing FASTag.
  • Technical Glitches: Encountering error messages or a non-responsive deactivation button? Take a short break and try again later. If the problem persists, customer support is your pit crew for these technical issues.
  • The Silent Treatment: No confirmation message after deactivation? Don’t assume all is well. Reach out to customer care to confirm the status. It’s always better to double-check than to find out your deactivated tag is still active.
  • Double Trouble: To avoid any twin-tag troubles, ensure your old FASTag is fully deactivated before activating a new one on the same vehicle.

Remember, when in doubt, your provider’s customer care is your roadside assistance, ready to help you over any deactivation speed bumps.

FAQs on Your FASTag Deactivation

Q: How do I deactivate my FASTag when selling my car?

   A: Think of it as digitally handing over the keys. Contact your FASTag provider’s customer support and submit a deactivation request to prevent any post-sale charges. The same can be done online as well.

Q: Can I transfer my FASTag to another vehicle?

   A: FASTags are like custom-fit digital suits for your car – non-transferable. You’ll need to deactivate your current FASTag and get a new one for your new vehicle.

Q: What happens to my FASTag account balance after deactivation?

   A: Your balance isn’t lost in the digital ether. You can request a refund or transfer it to a new FASTag account.

Q: How long does the deactivation process take?

   A: Patience is key. The process typically takes a few business days, depending on your provider.

Q: Can I use my FASTag at any toll plaza in India before deactivation?

   A: Yes, your FASTag is the universal language of Indian toll plazas, usable at all national highway tolls and many state highways.

Q: How do I activate an inactive FASTag?

   A: It’s like jump-starting your FASTag. The process varies by provider. For Paytm, navigate to the FASTag section in the app and follow the reactivation prompts. For others, check their website or contact customer support.


Navigating FASTag deactivation might seem complex, but with the right knowledge, it’s a straightforward process. Whether you’re learning how to deactivate your FASTag from ICICI, Axis Bank, or managing it through Paytm, the steps are designed to be user-friendly.

Deactivating your FASTag is an important part of responsible digital financial management. It ensures that your account is secure, prevents unauthorized use, and allows for a clean transition when changing vehicles or providers.  As India’s highways continue to evolve digitally, staying informed about FASTag management is crucial for every vehicle owner.

Remember, proper FASTag management ensures a smooth experience on India’s highways. Stay informed, manage wisely, and enjoy the convenience of digital toll payments.

Featured Articles

A Guide to Renew Your Driving Licence Online

Renew your driving licence hassle-free with this ultimate guide. Learn the step-by-step process for renewal online / offline!

7 min read | By- Hriday S | May 16, 2024
How to Check E-challan Online-Digital India

In this comprehensive guide find out how to check e-challan online and pay your fine- E-Vahan portal and payment methods.

6 min read | By- Hriday S | May 22, 2024
RC Transfer Online : A Go-to Guide for buyers and sellers

Check out the comprehensive guide of the RC transfer online process for vehicle purchases and sales in India

10 min read | By- Hriday S | June 3, 2024