Privacy Policy of inCars

Updated On: 16 February, 2024

At inCars, your privacy matters to us. This Privacy Policy explains how we collect, use, process, store, share and protect your personal data when you access our platform or use our services. Please read this privacy policy (“Privacy Policy”) carefully to understand our practices and how they apply to you.

  1. . Acknowledgement & Definitions

    1. inCars and Finopsys Solutions Private Limited, its affiliates, subsidiaries & associate companies, encompassing and not limited to inCars, as mentioned in this Privacy Policy (hereinafter referred individually and / or collectively to as “inCars“) is/are concerned about the privacy of the Personal Data (as defined further) of the users on inCars Website accessible through various internet enabled smart devices (individually and collectively referred to as “Platform”). This Privacy Policy applies to inCars which includes all its parent companies, affiliates, subsidiaries & associate companies and help you understand how we Process (as defined further) your Personal Data when you visit our Platform and use services or even otherwise visit the Platform.
    2. Please read this Privacy Policy carefully. You indicate that you understand, agree and consent to this Privacy Policy. Hence, by Using the Platform or by using / availing any of services or products offered on the Platform, you hereby give your consent or agreement to inCars required under applicable law for Processing your Personal Data.
    3. You acknowledge that you have all legal rights and lawful authority to share the Personal Data with us and further acknowledge that the processing of your Personal Data by us, shall not cause any loss or wrongful gain to you or any other person.
    4. If you do not agree with the terms of this Privacy Policy, please do not Use our Platform or avail any of our service or product on our Platform.
    5. The term “We”/ “Us” / “Our” used in this document refer to inCars and “You” / “Your” / ”Yourself” refer to the Users, who visit or access or use (collectively “Use”) the Platform. The term “Personal Data” means any data about an individual (in this case a user) who is identifiable by or in relation to such data. The term “Processing” in relation to Personal Data means collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of such Personal Data.
  2. . Information We Collect

    At inCars, ensuring transparency about the Personal Data we collect is essential to building trust with our users. The information collected falls into several categories:

    1. User-Provided Personal Data: When you use inCars and during the time of registration, you have the option to provide Personal Data. This may include your name, phone number and email address. You may also provide certain preferences, choices etc., when using certain features on the Platform to enhance your user experience. We respect your privacy, and the collection of this Personal Data is designed to ensure that your inCars experience is tailored to your preferences.
    2. Automated Information: In our efforts to continuously enhance the quality of our services and the user experience, we may automatically collect certain technical information. This includes, IP addresses for analytical and security purposes, device type to optimize our Platform for compatibility and performance, location, browser type, hardware model, operating system, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, mobile network data and interactions with our Platform to make informed decisions about improving our services. The automatic collection of this information allows us to provide a smoother and more responsive experience when you use inCars.
    3. Cookies and other Electronic Tools: We may use cookies, pixel tags, web beacons, mobile device IDs and similar files or technologies to collect and store information in respect to your use of the Platform. You can erase or choose to disable / block these cookies through your device / browser settings. You can configure your browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Platform and this may interfere with certain functionalities of the Platform.
    4. Data from Third-Party Platforms: We may receive your Personal Data from third parties, such as authentication partners, or advertising and marketing partners. If you use a different account (such as Google or Facebook) to sign in to our Platforms, we receive information such as your name, email address, profile URL and profile picture. This will be explained to you by the third party when you first connect the account with the Platform.
    5. You acknowledge that all Personal Data you provide is voluntary and in compliance with the applicable laws. Should we find any of your Personal Data to be non-compliant with our terms and conditions and Privacy Policy, inCars reserves the right to remove such non-compliant Personal Data from our systems. Depending on the severity of the non-compliance, we may choose to discontinue some or all of the services we provide to you.
    6. We understand the importance of transparency and are committed to respecting your privacy in all our data collection practices. Please rest assured that the Personal Data you provide, as well as the Personal Data collected from third-party platforms, is handled with care and in compliance with our Privacy Policy.
  3. . Use of Your Personal Data

    Understanding how we utilize the Personal Data you entrust to inCars is crucial. The purpose of Processing your Personal Data by inCars is to provide you with services that are directly associated with inCars business, functions and activities. We only collect and process Personal Data with your consent or legitimate uses as provided under applicable laws. Here's how your Personal Data serves various purposes:

    1. Use for Platform and Services Delivery:

      1. We use the Personal Data you provide to ensure the effective delivery of our services. This encompasses account creation and maintenance enabling you to access our Platform, save preferences, facilitating car comparisons enabling you to compare different car listings effectively, saved searches, etc. Our primary goal is to ensure that your interactions with inCars are as seamless and tailored to your preferences as possible. We use your Personal Data for purposes of offering essential customer support, address your inquiries and resolve concerns regarding the products or services you seek.
      2. We may leverage your Personal Data to enhance your Platform experience using artificial intelligence or other technology. This involves understanding your preferred choices and features, usage patterns, and other interactions, which, in turn, helps improve our products and services and give you personalized recommendations. It also allows us to personalize content and present special offers tailored to your needs.
      3. We conduct regular Platform performance reviews, diagnose technical issues, benchmarking studies and perform data analysis to continuously enhance your user experience which may require us to use your Personal Data.
      4. Data security is a priority, and your Personal Data plays a crucial role in protecting the integrity of our Platform. It assists in implementing Personal Data security practices, identifying security breaches, contaminants, computer viruses, and investigating, preventing, or taking action against illegal activities and suspected fraud.
      5. We use your Personal Data comply with applicable laws and court orders, such as by maintaining records that we have a legal obligation to maintain, responding to law enforcement requests, or providing information to a court or a government authority.
    2. Use for Communication:

      1. We use your Personal Data to communicate with you directly through email, text messages and push notifications or by notices posted on our Platform. We may send you communications about the availability of our products and services, notifications, promotional messages, security, or other service-related issues. You may change your communication preferences at any time. To further understand how we communicate with you, please refer to clause 7.
      2. We enable your participation in interactive features offered through our Platform and may contact you about our own or third-party products and services that match your interests. If you prefer not to receive such communication, you can indicate your preference by adjusting your user settings.
      3. In accordance with the guidelines set forth by the Telecom Regulatory Authority of India (TRAI), you hereby grant inCars and its affiliates/partners, or any entities accessing your Personal Data through their association with inCars, the authorization to contact you via telephone, mobile, email, SMS, or other communication methods, whether currently available or in the future. This authorization holds even if your number(s) is/are registered in the National Do Not Call Registry (NDNC).
    3. Promotional or Marketing Use:

      1. We use your Personal Data to inform you about the various products and services available on our Platform.
      2. Your Personal Data enables us to send you surveys, marketing communications, and facilitate programs and initiatives launched by us or third parties, designed to align with your interests.
      3. We aim to provide you with news, events, and ideas aligned with your preferences, enhancing your knowledge and skills in your preferred content areas.
      4. We may also generate and share aggregate insights and statistics that do not identify you personally. This ensures your privacy while allowing us to show you tailored ads that match your interests, either independently or in partnership with third parties.
      5. Opt-out: You can opt-out of these promotional and marketing communications at any time by changing your settings, following the instructions included in such communications or by writing to us at the email address in clause 11.1.
  4. . Personal Data Sharing

    1. We may share your information with partners or third party service providers (whether in or outside India) to run our business and provide our services and products to you. This includes entities who we engage or work with to provide customer support services, process payments, provide delivery/logistics services, host data, secure our Platforms, help market our products, services, events and promotions, or to help comply with legal processes.
    2. We may share aggregated, non-identifying data with our partners for analytical and research purposes. This data is presented in a way that it cannot be linked back to any individual user. This collaborative effort allows us to better understand user trends and preferences, improving our Platform for your benefit.
    3. Business transfers: In an event where we merge with another company or get acquired by another company or there is a change in business ownership patterns, we may transfer your information including Personal Data to such other company. We will notify and inform you that your information will be transferred to the other company. In such cases, your information and Personal Data may then be subject to a different privacy policy.
    4. When you opt for any services or products offered by a third party on the Platform, we may share your Personal Data with such third party service providers to generate and provide you with suitable quotes, deals and offers.
    5. Legal process: We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of inCars Terms of Use, or as otherwise required by law.
    6. We may share Personal Data to protect the safety and integrity of our Platform, and to protect our interests, such as detection and prevention fraud or other unauthorized behaviour, collection and recovery amounts owed to us, or enforcement of agreements.
  5. . Storage and Retention of Your Personal Data

    1. Most of your Personal Data is stored electronically, although specific Personal Data may also be maintained in physical form. We might store, collect, utilize, and process your Personal Data within India and/or outside India, subject to adherence with applicable laws. To ensure the security and integrity of your Personal Data, we may collaborate with third-party entities, both within and outside India. These third parties maintain their security protocols, in line with the industry's best practices, to protect your Personal Data effectively.
    2. We will keep your Personal Data as long as it necessary to provide you services on the Platforms or for the purposes for which the Personal Data was obtained. Therefore, please note even when you withdraw consent or exercise your right erase your Personal data, we may not be able to provide you some or all of our services, depending on the nature of data requested for erasure.
    3. We may retain your Personal Data after account closure if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, enforce our legal rights or defend ourselves in a claim, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfil your request to “unsubscribe” from further messages from us. De-personalized data will be retained even after your account has been closed.
  6. . Your Rights to your Personal Data

    You have a range of choices regarding your Personal Data and how it is managed. Your choices and preferences are of paramount importance to us, and we strive to ensure that you have control over your data and how it's used.

    1. You have the right to access, correct, or erase your account information whenever you wish, ensuring that it remains accurate.
    2. Should you notice any discrepancies in your Personal Data, you can make the necessary changes to ensure that your data is up-to-date or write to us on the email ID listed under Clause 11.1.
    3. We (or our service providers or partners) may communicate with you through voice calls, text messages, emails, Platform notifications, or other means. The communication may relate to (a) your purchases, payments, or other messages related to your use of the Platform, or (b) offers or promotions about our Platform, new features or services. You may opt out of receiving information about promotional offers by writing to our grievance officer. We may still need to send you non-promotional communication (information about the Platforms and services).
    4. You may have certain additional rights regarding your personal information based on your local laws. This could include the right to:
      1. Ask us for a summary of your Personal Data;
      2. Ask that we amend or update your personal data if it is inaccurate or outdated;
      3. Withdraw consent if our Processing of your Personal Data was based on your consent. If you withdraw consent, we may not be able to provide products and services to you;
      4. Request deletion of your data. However, we may not be able to delete your data and retain it for reasons provided under Clause 5 above.
    5. To learn more or to exercise your rights, please write to us at the email address mentioned in Clause 11.1.
  7. . Personal Data Security

    1. At inCars, safeguarding your data is our top priority. We implement industry-standard security measures, such as encryption, secure servers, and access controls, to shield your Personal Data from unauthorized access, disclosure, alteration, or destruction.
    2. We are committed to ensuring the security of Your Personal Data. We take rigorous steps and employ security practices and procedures in compliance with industry standards, encompassing technical, operational, managerial, and physical security controls, to fortify the protection of your Personal Data while it's under our purview.
    3. While we adhere to industry-standard security practices to protect your Personal Data, it's important to recognize that the internet and computer networks are not completely infallible. We cannot guarantee absolute security for your Personal Data. Therefore, you acknowledge that inCars cannot be held liable in any way for any loss or damage to your Personal Data, whether due to Force Majeure events or any other cause. You also acknowledge that any information, including Personal Data, transmitted to or from our Platform is done at your own risk.
    4. Please note that Force Majeure events encompass occurrences beyond inCars' reasonable control, including but not limited to acts of sabotage, fire, flood, explosion, natural disasters, civil unrest, labor strikes, riots, insurrection, war, governmental actions, computer breaches, unauthorized network access, system failures, security breaches, and encryption-related events.
  8. . Third-Party Platforms / Links

    1. It's worth noting that during your use of the inCars platform, you might come across links to third-party websites, advertisements, or electronic communication services that are provided by entities not under our direct supervision. It's important to be aware that your data could become subject to the privacy policies of these external platforms. We highly recommend taking the time to scrutinize their policies.
    2. As these third-party operations lie outside our realm of control, inCars refrains from providing endorsements, guarantees, or representations regarding the services or products available on these third-party websites. Similarly, we do not assume responsibility for the privacy policies or any other policies maintained by these third-party sites.
    3. The decision to engage with third-party websites or make use of the services and products they offer is entirely at your discretion, and inCars shall not be held responsible for any potential loss or damage that may result. We strongly advise exercising due diligence by reviewing the privacy policies of such third-party websites before you choose to interact with them.
  9. . Policy Updates

    1. Privacy Policy is a dynamic document that evolves in response to changes in our Platform and relevant legal regulations. We reserve the right to update this Privacy Policy as needed.
    2. Our Platform is continuously evolving to enhance your experience and provide you with the best possible service. As we introduce new features, services, or technologies, it may be necessary to adjust our privacy practices to accommodate these changes. Additionally, legal regulations and data protection laws are subject to modifications, and we must ensure our policies remain compliant with these evolving standards.
    3. While we may make regular updates to our Privacy Policy, we want to be transparent about the process. When we make substantial changes to the Policy that may affect your rights or the way your Personal Data is handled, we will provide clear and visible notifications. This may include sending you an email or a notification within our Platform. If required, we may ask for your consent again to comply with the relevant data protection regulations.
    4. When we update our Privacy Policy, we encourage you to review the changes. By continuing to use our Platform after an update, you indicate your acceptance of the revised Privacy Policy. If you disagree with any aspect of the updated Privacy Policy, you may need to discontinue your use of our Platform.
  10. . Children’s Data

    1. Our Services, are not directed at individuals below the age of 18 years (“Minors”). Minors are not permitted to sign up by themselves to the Services. We do not knowingly collect or solicit Personal Data from Minors.
    2. In the event that we learn that we have collected Personal Data from a Minor without verification of parental consent where this is required, we will delete that Personal Data as quickly as possible.
    3. If you believe that we might have any Personal Data from or about a Minor, please contact our Grievance Officer mentioned below.
  11. . Grievance Redressal

    1. To redress any grievances that you may have in relation to your Personal Data processed by us, please email us at or send us a post on the address mentioned below.

      Gaurav Sharma | Grievance Officer

      3rd Floor, A-153, Pride Corporate Park,
      Sector 136, Noida, India, 201304
    2. Please note that inCars’s Grievance redressal mechanism addresses only the issues related to the manner in which we process and manage your data on our Platform and in no way, can address any other issues that you may have with inCars.
    3. We further inform you that as per the Digital Personal Data Protection Act, 2023, if you have any concerns with respect to the manner in which we Process your Personal Data, you may also make a complaint to the Data Protection Board as and when established through a notification by the Central Government and in a manner as prescribed after going through the grievance redressal mechanism provided above.

This Privacy Policy is an integral part of our commitment to protecting your Personal Data and ensuring a safe and transparent experience on inCars. Thank you for choosing inCars for comprehensive used car comparisons.